TRAI GRIEVIENCE OFFICER CERT

1. LEGAL ENTITY DISCLOSURE

This website www.hajisim.in is owned and operated by:

SSA TECH HUB PRIVATE LIMITED

Registered Address: 17-1-375/19/A PHISALBANDA, Hyderabad 500059

GSTIN: [36ABPCS8426F2ZV]

Email: support@hajisim.in

2. TERMS OF SERVICE

2.1 Agreement

By purchasing or using HAJISIM services, you agree to these Terms. This forms a binding agreement under the Indian Contract Act, 1872.

2.2 Services

We provide prepaid international SIM/eSIM data and voice services through partner telecom operators.

2.3 Eligibility

Users must be 18+. Minors require guardian consent.

2.4 User Obligations

Provide accurate KYC details
Use services lawfully
Not misuse network or engage in fraud

2.5 Suspension & Termination

We may suspend services for:

Legal requirements (DoT, law enforcement)
Fraud or misuse
KYC non-compliance

3. TELECOM & DoT COMPLIANCE

We comply with all applicable regulations issued by the Department of Telecommunications (DoT) and TRAI.

KYC Requirements

Users must submit:

Passport copy
Valid visa
Travel ticket

Services may be suspended for non-compliance.

Lawful Interception

We may share user data with lawful authorities as required under Indian law.

4. PRICING, PAYMENTS & GST

All prices are inclusive of applicable GST unless stated otherwise
Valid GST invoice will be issued
Taxes may vary based on jurisdiction

5. REFUND & CANCELLATION POLICY

Refunds are processed within 5–7 business days.

Eligible cases:

Non-delivery
Technical defects
Product not as described

Non-eligible:

Device incompatibility

Customers may raise complaints at support@hajisim.in.

6. CONSUMER PROTECTION COMPLIANCE

Grievance Officer

Name: Grievance Officer, HajiSIM (SSA Tech Hub Private Limited)

Email: support@hajisim.in

Response Time: 48 hours acknowledgment, resolution within 30 days

7. PRIVACY POLICY (DPDP ACT 2023 COMPLIANT)

7.1 Consent

By using our services, you provide explicit consent for collection and processing of personal data.

7.2 Data Collected

Name, email, phone
Passport & KYC documents
Payment details
Device and usage data

7.3 Purpose

Service delivery
Compliance with law
Customer support

7.4 Data Retention

Data is retained only as long as necessary or as required by law.

7.5 User Rights

You have the right to:

Access data
Correct data
Withdraw consent
Request deletion

Requests: support@hajisim.in

7.6 Data Sharing

We do not sell personal data. Data may be shared with:

Telecom partners
Government authorities
Service providers

7.7 Cross-border Transfer

Data may be transferred outside India for service delivery, in compliance with applicable law.

7.8 Data Security

We implement reasonable security practices including encryption and access controls.

7.9 Data Breach

In case of breach, affected users and authorities will be notified as per law.

8. CYBERSECURITY & CERT-IN COMPLIANCE

We comply with CERT-In guidelines including:

Incident reporting within mandated timelines
Log retention as required
Security monitoring

9. LIMITATION OF LIABILITY

Our liability is limited to the amount paid by the customer in the preceding one month.

10. FORCE MAJEURE

We are not liable for delays due to events beyond control (natural disasters, war, government actions).

11. GOVERNING LAW

This Agreement is governed by the laws of India. Courts in India shall have exclusive jurisdiction.

12. CHANGES TO POLICY

We may update this policy at any time. Continued use implies acceptance.

13. CONTACT

Email: support@hajisim.in