Frequently Asked Questions

Got Questions?

Everything you need to know about becoming a HajiSIM user

An eSIM (Embedded SIM) is a digital SIM technology that allows you to activate a mobile data plan without inserting a physical SIM card. Simply scan a QR code and connect instantly — no SIM swap required.

After purchasing, you will receive a QR code via email or WhatsApp.Follow these simple steps:
Settings → Mobile Network → Add eSIM → Scan QR Code → Activate
Activation usually takes just a few minutes.

Most modern smartphones support eSIM technology, including:
iPhone (XR and newer models)
Samsung Galaxy S & selected A series
Google Pixel devices
Please check your device compatibility before purchase.

A physical SIM is a traditional SIM card inserted into your device. It comes pre-configured with your selected data plan and becomes active once inserted and activated.

Delivery within India usually takes 2–4 working days. Shipping timelines may vary depending on your location.

Yes. Our plans are specially designed for pilgrims traveling to Saudi Arabia for Hajj and Umrah, ensuring reliable data connectivity and strong network coverage.

Yes. We offer regional and international plans based on your selected package. Please review coverage details before purchasing.

If your data balance runs out, you can easily recharge or purchase an additional data plan by contacting our support team.

Some plans include voice calling benefits, while others are data-only packages. Please review the plan details before purchasing.

Our customer support team is available via phone, email, and WhatsApp. We provide step-by-step assistance to ensure smooth activation.

Create an account to enjoy faster checkout, easy order tracking, and quick recharges. Get exclusive offers, secure support, and manage your details anytime in one place.

Add-ons are optional upgrades like extra data, calling minutes, or validity extension that can be added to your main SIM plan anytime.

You will use your existing number for whatsapp and other App based calling, there no need to change the number.